Our Policy

Shipping & Delivery Policy:

We ship only in India and for domestic (India) buyers; orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Trumppetz.com is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Trumppetz.com is in no way responsible for any damage to the order while in transit to the buyer.

Shipping is free across India.

In India, some state governments levies the Octroi charges when the product enters the state.

The Octroi charge is payable by the recipient at the time of delivery. The courier will collect the Octroi amount from the recipient at the time of delivery.

Order Cancellation:

All order cancellations will be handled as per our Standard Cancellation Policy

Cancellation by Trumppetz:

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. 

Cancellation by Customer:

  1. If you cancel your order before your product has shipped, we will refund the entire amount.
  2. If the cancellation is after your product has shipped, you can do one of the following:
    if your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same;

If you have received the product, it will be eligible for replacement but only in cases where there are no defects found with the product.

Replacement:

In order to get a defective item replaced, contact us at orders@trumppetz.com or call on +91-9599300514 within 3 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.

Refund and Return:

In case you are not happy with the quality of the product or the product doesn't fit properly, you can return the product to us. We will replace the product or refund the entire amount.

Please note that the product should be unused and should be sent back along with original box and invoice to:

Trumppetz.com
C 146/147 Nirvana Courtyard
Sector - 50
Gurugram 122018
Haryana, India
Telephone No.: +91-9599300514

E-Mail ID: orders@trumppetz.com

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days.

Pricing Information:

While Trumppetz strives to provide accurate product and pricing information, pricing or typographical errors may occur. Trumppetz cannot confirm the price of a product until you order it. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Trumppetz shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event when an item is mis-priced, Trumppetz may, at its discretion, either contact you for instructions or cancel your order and notify you for such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Trumppetz will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you for such cancellation. In the event that Trumppetz accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Trumppetz dispatch of the product that you have ordered. If we have to cancel any order after we have processed the payment, the said amount will be reversed back to your credit card account.